Support
A question, a problem or a mistake in a case? Write to us and we'll get back to you.
Common questions
I bought the app but I don't see every case
Make sure your device is online and reopen the app. If that doesn't help, open Settings in the app and choose Restore Purchases.
I moved to a new device
Sign in with the same Apple account, then open Settings in the app and choose Restore Purchases.
How do new cases arrive?
New cases arrive on their own when you open the app online, with no app update. Offline, you keep playing the cases you already downloaded.
How do I start a field over?
At the end of the field, choose Start a new shift. Your progress in the other fields stays.
How do I leave the waitlist?
Write to support@owlturn.app from the address you signed up with, and we'll delete it.
Refunds
Refunds are handled by Apple at reportaproblem.apple.com.
Contact: support@owlturn.app